Every day, our voicebots make over 30,000 calls and serve 21 industries by implementing 57 different processes.
The Voicetel portfolio includes both outbound and inbound processes. Our flagship inbound product is a bot that supports the assistance broker hotline of many large insurance companies on the Polish market.
The aim of our Client was to minimise the involvement of consultants in the process of receiving assistance calls by transferring a significant part of the responsibilities to the bot. The dialogue system operates in 24/7 mode and is the main line of contact between Clients and the Company.
In recent months, voicebot assistance has helped in over 200 thousand cases. It handles such matters as:
- Notification of damage
- Call for roadside assistance
- Call for a replacement car
In addition, thanks to the voicebot, the Client can report damaged tires, get information about his/her policy, check the status of compensation, ask about towing limits, ask about transport to the hotel, or learn about the reimbursement rules.
What are the results?
- 83% of Clients are satisfied with contact with voicebot
- 45% cases are handled without the participation of a Consultant
- 0% complaints related to the manner of settling the matter