Brilliance™ technology
A voice robot that operates on the basis of Brilliance™ technology will guarantee your company:
- full automation of repeated processes of telephone customer support services in your company,
- support at the highest level, since the robot does not make mistakes, “remembers” all your clients and does not require training,
- speeding up and making it easier to provide customer service, because the robot will answer the phone instantly, and it works on a 24/7 basis,
- saving money, because the maintenance of the robot is a lot cheaper than a human consultant; thanks to this, you can use the potential of your staff to carry out more responsible and creative tasks.
Brilliance™ really understands people
The smart voice bot based on smart speech technology understands human speech. It can draw conclusions and read information that is not said explicitly, but rather concealed in the context of an utterance. Thanks to this, it can replace people in the majority of processes that require telephone support services in a lot of business sectors.
How does it work?
The robot works on the basis of a state machine, which allows it to carry out complex operations and find its way around in any possible situation.
It is ready to tackle different – even the most unexpected – scenarios of a conversation, and it acts in a non-linear way; beyond the words uttered by the interlocutor, it takes into account several other factors, such as e.g. the weather, or the quality and duration of a phone call.
It is also based on information about a given company, since it has insight into the staff roster. Also, it knows the profile of its interlocutor; for example, it knows whether he or she is a regular client, whether he or she is making an appointment with the doctor’s on a private basis, or through the National Health Service, and even what type of pizza he or she usually orders.
Brilliance™ technology uses state-of-the-art modern technologies that allow it to identify speech, and the module that serves to conduct its synthesis makes sure that the robot speaks with the best human voices – female, or male.
