Solutions

Brilliance™ custom development is a service designed to produce a solution dedicated to specific needs of the process implementation in the Customer’s company. This service allows them to:

• generate savings in the contact center department,
• increase the availability of customer service,
• increase service effectiveness indicators.

Dialla™ for SME is an automatic consultant for a small company who:

• will take the phone call in your company any time,
• will take care of various issues with your clients,
• will allow you to significantly reduce service costs, and improve the quality of your service.

Outbound bots are automatic telemarketers who:

• will run outbound telephone campaign of any scale you desire in a short time,
• will carry out thousands of calls at the same time,
• will immediately provide the results of the calls.

Brilliance™ – the robot that talks with clients

An individually developed Brilliance™ technology which gives you the opportunity to conduct a smart, personalised voice dialogue on the phone between a person and a machine

Brilliance™ guarantees flexible and natural automatic voice communication that can be used to carry out all types of phone-based service processes for a variety of business sectors:

• 100% independence from human consultants,
• full automation of the phone service process,
• smart call transfers rather than the frustrating IVR,
• immediate start of the service, without the need to wait,
• 24/7 availability,
• invariably high quality of service, free from typical human errors.

Dialla™ is a phone consultant that carries out the most popular processes of customer phone service It works just like a virtual office: it is a robot and a receptionist. It guarantees that each caller will get through to it regardless of the time of day and will get all the necessary information. Dialla™ also integrates easily with the systems already owned by a client. It is made up of modules that can be easily configured depending on the needs. For example, in the medical sector, you can use the appointment-making module, and if need be – add more modules to it, e.g. ones that serve to do call-routing, or collect exam results.

Thanks to Dialla™, you can:

• take care of your clients 24/7/365,
• automate the entire process of customer service,
• save up on conventional phone service support.

Outbound bots are voice robots that serve to carry out telephone campaigns on a large scale. They interact with clients and communicates autonomously with them. If need be, they will ask additional questions, clarify doubts, confirm information, alert others, and – most importantly – they will reach clients instantly. Thanks to outbound bots, you can swiftly carry out a campaign informing thousands of clients e.g. about the changes in one of the services they use.

Thanks to outbound bots, you can:

• transfer a particular piece of information to hundreds of thousands of clients at the same time,
• advertise your products and services,
• “warm up” the chilly database of your contacts.