About Voicetel Communications
Voicetel Communications S.A. has launched and is developing Brilliance™ – its own technology that allows artificial intelligence to hold a fluent dialogue on the phone with humans.

Voicetel Communications is creating the conversational AI market, i.e. an intelligent telephone communication platform between a human being an a robot. Today, thanks to Brilliance™ technology, companies from many sectors of the market can fully automate all their repeatable processes related to phone customer service support.

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Brilliance™ technology

Thanks to it, a voice-controlled robot can hold a smart dialogue with your customers. Brilliance™ can carry out any processes related to handling a phone conversation; you simply have to configure it appropriately. Here are some benefits:
  • it understands human intentions in the context of a given conversation;
  • the scenario of a dialogue is adapted to the interlocutor at all times, and the robot is able to hold a conversation with every human being in a different way;
  • the dialogue is personalised immediately, based on its course, the interlocutor’s profile, and external data;
  • linguistic independence – it is possible to handle any language used around the world;
  • advanced speech detection and synthesis based on solutions put forward by such market leaders as Google, Amazon, and Nuance;
  • dialogues are held in a fluent and unrestrained human-like manner.
More about Brilliance™

Brilliance™ custom development

Automatic voice dialogue technology

Brilliance™ technology can be used in a variety of sectors of the market, and for a number of telephone service processes. See the work done by a robot that can autonomously deal with your clients on the phone.

Outbound campaigns

Effective telephone campaigns addressed at thousands of customers

Outbound bots can on their own carry out phone campaigns on a scale of any size. This easy-to-handle device allows to reduce the costs of running a campaign in a major way, and shortens the time of its implementation.

Dialla™ for SME

Automatic phone consultant in your company

An easy to set up and affordable voice-controlled robot that works based on the innovative Brilliance™ technology will take care of phone customer service support for customers of companies operating in a variety of sectors, relieving humans of this task.


Voicetel vs. epidemia COVID-19

Zwiększona liczba zapytań klientów oraz szybki wzrost infrastruktury w wyniku epidemii COVID-19

Z chwilą pojawienia się pierwszych doniesień o ograniczeniach w funkcjonowaniu firm w tym także zespołów contact center, potrzeby klientów Voicetel na wolumeny obsługi voicebotami znacząco wzrosły.

Unf**k bots by Voicetel Communications

Voicetel od ponad 6 lat zajmuje się automatyzacją głosowych procesów obsługi klienta.

Na stronie www.unfuckbots.com testujemy i analizujemy pojawiające się na rynku rozwiązania. Dodatkowo chcemy edukować, a także dać możliwość przetestowania służącego nam (lub wręcz przeciwnie) bota.

Diamenty Forbesa 2019

Ranking Diamentów Forbesa to zestawienie najdynamiczniej rozwijających się firm w Polsce.

Ranking Diamentów Forbesa to zestawienie najdynamiczniej rozwijających się firm w Polsce. W zestawieniu znalazły się firmy, które w trzech ostatnich latach najszybciej zwiększały swoją wartość.