For software providers and integrators
Does your company deal with the making, distribution, and/or launching of software that serves to manage customer relations?
- Do you have your own clients you offer specialist CRM Class Systems, or similar software?
- Do you know well enough the market where you operate, and the needs of the sector which you provide the tools for?
Your competitive advantage may be Brilliance™ – this technology can be integrated with any system, software or module geared at managing customer relations in any sector of the market – hotel, medical, insurance, automotive, wellness & beauty, and many others.
Thanks to this solutions, you will offer the users of your software full automation of the standard processes of telephone customer service (handling phone calls by a robot, without the need to involve people), which will be a major competitive advantage of your system.
Full automation of customer service
Your CRM system will be able to act on its own, without the need to employ a team of people to handle it.
Solution for many sectors
Brilliance™ technology is versatile and can handle various telephone customer service processes regardless of the sector which your CRM system is dedicated to.
For telecom companies
Do you have a telecom infrastructure which allows you to reach hundreds of businesses? Do you provide services for a call centre and/or a contact centre?
Brilliance™ technology will be a perfect match for your offer targeted at business clients. It will allow you to gain advantage over your competitors and get an additional source of income.
Your clients are looking for the most effective way of reaching out to your recipients, and the smart Brilliance™ technology, which can easily be integrated with your telecom infrastructure, is a state-of-the-art solution that serves to handle telephone-based processes.
Brilliance™ can easily replace both a human hotline consultant and an IVR system, helping to carry out these processes more quickly and effectively. This will boost the effectiveness of your clients’ business, regardless of whether you’re dealing with a large company with its own hotline, a professional call centre, or a contact centre.
Comprehensive service of a call centre
Your company will offer business clients who have their own contact centre departments a state-of-the-art solution for automatic telephone service.
Call routing instead of IVR
Instead of the old-fashioned IVR system, you can make sure your business clients have access to state-of-the-art call routing, which allows to direct all the incoming calls to appropriate departments, or specialists based on a speaker’s freely and randomly expressed need.