Alisa™ Speech Analytics
If you want to listen through all the conversations held in your company or call centre, and if time and money are precious to you – Alisa™ will lend a hand.
It is an automatic analyst that is able to identify individual phrases in current and previously recorded conversations; it monitors the work of your consultants in an impartial manner and helps you to make all the important business decisions on the basis of specific and verified data.
What can you achieve?
- you can listen through and analyse all phone conversations – including the ones already made – held by your consultants,
- you can assess the effectiveness and engagement of your consultants based on the monitoring of the conversations, and eliminate mistakes on an ongoing basis,
- you can learn about your customers’ views and needs, and know the typical problems they are calling about.