Alisa™ Speech Analytics

If you want to listen through all the conversations held in your company or call centre, and if time and money are precious to you – Alisa™ will lend a hand.

It is an automatic analyst that is able to identify individual phrases in current and previously recorded conversations; it monitors the work of your consultants in an impartial manner and helps you to make all the important business decisions on the basis of specific and verified data.

What can you achieve?

  • you can listen through and analyse all phone conversations – including the ones already made – held by your consultants,
  • you can assess the effectiveness and engagement of your consultants based on the monitoring of the conversations, and eliminate mistakes on an ongoing basis,
  • you can learn about your customers’ views and needs, and know the typical problems they are calling about.

Optimising the list of recipients

Maya™ is able to immediately verify the recipients’ list and reject the numbers that are switched off. This allows her to avoid wasting time trying to contact non-existing callers.

Speech or recording synthesis

Maya™ can “speak” in two ways: using the synthesis of female/male speech, or a recorded voice of a speaker – if you want the robot to speak with the voice of a specific person, e.g. a celebrity who is the face of a given campaign.

Reporting on an ongoing basis

Maya™ sends out information about the progress at which the campaign is moving forward on an ongoing basis, and it automatically makes periodical reports. This allows you to know what it has already been able to achieve, and – most importantly – you can be 100% sure that all the information is complete and impartial.

Cloud activity

You can use this solution without installing a special infrastructure. Maya™ operates in the cloud and easily integrates with the client’s infrastructure.

Flawless conversation

Maya™ will never make a mistake when it dictates an account number, a password, or a legal formula to its client. Thanks to this, you can rest assured that your campaign has been carried out impeccably.

Immediate execution

You can launch your campaign even within one day, staying one step ahead of your competition! Maya™ works 24/7 and carries out each of its tasks at a pace that is unattainable for a human being.

Brilliance™ custom development

Automatic voice dialogue technology

Brilliance™ technology can be used in a number of sectors, and for various telephone-based services. See for yourself the way in which a robot works that can autonomously deal with your clients on the phone.

Dialla™ for SME

Automatic phone consultant in your company

An easy to set up and affordable voice-controlled robot that works based on the innovative Brilliance™ technology will take care of phone customer service support for customers of companies operating in a variety of sectors, relieving humans of this task.

Alisa™

Advanced analysis of phone conversations

Alisa™ examines all conversations held by your consultants, and then draws conclusions from them. On their basis, you can manage your team of teleoperators much more efficiently.