Alisa™ Speech Analytics

If you want to listen through all the conversations held in your company or call centre, and if time and money are precious to you – Alisa™ will lend a hand.

It is an automatic analyst that is able to identify individual phrases in current and previously recorded conversations; it monitors the work of your consultants in an impartial manner and helps you to make all the important business decisions on the basis of specific and verified data.

What can you achieve?

  • you can listen through and analyse all phone conversations – including the ones already made – held by your consultants,
  • you can assess the effectiveness and engagement of your consultants based on the monitoring of the conversations, and eliminate mistakes on an ongoing basis,
  • you can learn about your customers’ views and needs, and know the typical problems they are calling about.

Speediness and precision

You do not have to employ a whole team of specialists, as Alisa™ will automatically and precisely analyse all the phone conversations made in your company, within a time span that is unattainable even for the most experienced analysts.

Listening comprehension

Thanks to an advanced voice recognition system, Alisa™ can flawlessly analyse telephone communication in your company. It draws conclusions, notes all regularities and reports them so that you can add all the necessary improvements.

Current monitoring of conversations

Alisa™ provides you with orderly results of its monitored conversations on an ongoing basis, which allows one to take immediate action. It is enough to just configure it in line with the company’s needs, or the requirements of a given telephone campaign.

Specific phrases, or scenarios

Alisa™ monitors both single occurrences of a given set of phrases and entire scenarios of customer service. Based on the information thus obtained, you can work out an optimal customer service scenario at your company.

Impartial observer

Alisa™ is a computer program, and as such it does not make judgments, or interfere. It registers, analyses, and reports, which means that you can be sure that the data you receive have been accurately put in the right order and free from any fallible human factor.

Cloud activity

You can conveniently use the services offered by Alisa™ without installing it on your drive. It operates in the cloud, which means that all the data are readily available in one place, beyond the internal infrastructure of the company.

Brilliance™ custom development

Automatic voice dialogue technology

Brilliance™ technology can be used in a number of sectors, and for various telephone-based services. See for yourself the way in which a robot works that can autonomously deal with your clients on the phone.

Outbound campaigns

Effective telephone campaigns addressed at thousands of customers

Maya™ can on its own carry out phone campaigns on a scale of any size. This easy-to-handle device allows to reduce the costs of running a campaign in a major way, and shortens the time of its implementation.

Dialla™ for SME

Automatic phone consultant in your company

An easy to set up and affordable voice-controlled robot that works based on the innovative Brilliance™ technology will take care of phone customer service support for customers of companies operating in a variety of sectors, relieving humans of this task.