Voicetel Communications creates and advances its own Brilliance™ technology, which allows to autonomously hold voice communication between a human being and a machine, and facilitates full automation of telephone customer service in a company.
Based on Brilliance™, we can prepare dedicated implementation, adjusted to specific needs of our client, or suggest one of the box products that will operate on the basis of this technology:
Brilliance™ custom development is a service designed to produce a solution dedicated to specific needs of the process implementation in the Customer’s company. This service allows them to:
- generate savings in the contact center department,
- increase the availability of customer service,
- increase service effectiveness indicators.
Dialla™ for SME is an automatic consultant for a small company who:
- will take the phone call in your company any time,
- will take care of various issues with your clients,
- will allow you to significantly reduce service costs, and improve the quality of your service.
Outbound bots are automatic telemarketers who:
- will run outbound telephone campaign of any scale you desire in a short time,
- will carry out thousands of calls at the same time,
- will immediately provide the results of the calls.