Solutions

Voicetel Communications creates and advances its own Brilliance™ technology, which allows to autonomously hold voice communication between a human being and a machine, and facilitates full automation of telephone customer service in a company.  

Based on Brilliance™, we can prepare dedicated implementation, adjusted to specific needs of our client, or suggest one of the box products that will operate on the basis of this technology:

 Brilliance™ custom development is a service designed to produce a solution dedicated to specific needs of the process implementation in the Customer’s company. This service allows them to:

  • generate savings in the contact center department,
  • increase the availability of customer service,
  • increase service effectiveness indicators.

Dialla™ for SME is an automatic consultant for a small company who:

  • will take the phone call in your company any time,
  • will take care of various issues with your clients,
  • will allow you to significantly reduce service costs, and improve the quality of your service.

Outbound bots are automatic telemarketers who:

  • will run outbound telephone campaign of any scale you desire in a short time,
  • will carry out thousands of calls at the same time,
  • will immediately provide the results of the calls.

Brilliance™

Brilliance™ – the robot that talks with clients

An individually developed Brilliance™ technology which gives you the opportunity to conduct a smart, personalised voice dialogue on the phone between a person and a machine.

Brilliance™ guarantees flexible and natural automatic voice communication that can be used to carry out all types of phone-based service processes for a variety of business sectors.

  • 100% independence from human consultants
  • full automation of the phone service process
  • smart call transfers rather than the frustrating IVR
  • immediate start of the service, without the need to wait
  • 24/7 availability
  • invariably high quality of service, free from typical human errors

Dialla™

Dialla™ is a phone consultant that carries out the most popular processes of customer phone service It works just like a virtual office: it is a robot and a receptionist. It guarantees that each caller will get through to it regardless of the time of day and will get all the necessary information. Dialla™ also integrates easily with the systems already owned by a client. It is made up of modules that can be easily configured depending on the needs. For example, in the medical sector, you can use the appointment-making module, and if need be – add more modules to it, e.g. ones that serve to do call-routing, or collect exam results.

Thanks to Dialla™, you can:

  • take care of your clients 24/7/365,
  • automate the entire process of customer service,
  • save up on conventional phone service support.

Permanent standard

The service is provided at a standard, invariably high level at all times.

Easy configuration

Possibility to adapt Dialla to company needs, as it does not require advanced technical expertise.

Different processes

Dialla™ handles several phone service support processes in companies.

Different sectors

Dialla™ works in each sector where clients are taken care of on the phone.

Low cost

The cost of using Dialla is a lot lower that of hiring a person.

24/7 availability

Dialla™ will take the calls in your company on a 24/7 basis, including off-work days.

Outbound bots

No mistakes

Outbound Bot will flawlessly transfer information to all of its interlocutors.

Quick configuration

Preparing large-scale phone campaigns can be done within a short time span.

No pausing

The robot is able to work without breaks, even all day long.

Large scale

Outbound Bot can talk with thousands of your clients at the same time.

Lower costs

Employing a robot clearly brings down the costs of running even the largest campaigns.

Quality standard

Each of the conversations held will run in a standard mode.

Do you run large outbound campaigns every month? Do you want to make a large phone operation in a short time? Hire one of our outbound bots - a smart automatic telephone consultant. Each of our bots will replace any number of human consultants. All you need to do is provide it with the necessary knowledge and it will call thousands of customers in a short time.

What can you achieve?

- run a telephone campaign in less time and with much lower costs than in the case of a traditional call center, - provide your clients with any kind of information, such as information about a new offer or changes in products or services, quickly and on a large scale