Solutions

Voicetel Communications creates and advances its own Brilliance™ technology, which allows to autonomously hold voice communication between a human being and a machine, and facilitates full automation of telephone customer service in a company.  

Based on Brilliance™, we can prepare dedicated implementation, adjusted to specific needs of our client, or suggest one of the box products that will operate on the basis of this technology:

Dialla™ is an automatic consultant who:

  • will take the phone call in your company any time,
  • will take care of various issues with your clients,
  • will allow you to reduce service costs in a major way, bringing the quality up.

Maya™ is an automatic telemarketer who:

  • will promptly carry out any large-scale phone campaign,
  • will hold thousands of phone conversations at the same time,
  • will address a campaign at current and/or prospective clients.

Alisa™ is an automatic tool that serves to analyse phone calls, and one that:

  • will analyse all the phone calls that are made in the company and/or a contact centre,
  • will provide you with all the detailed information about the needs and problems of your clients,
  • will assess the quality of work done by your consultants

Brilliance™

Brilliance™ – the robot that talks with clients

An individually developed Brilliance™ technology which gives you the opportunity to conduct a smart, personalised voice dialogue on the phone between a person and a machine.

Brilliance™ guarantees flexible and natural automatic voice communication that can be used to carry out all types of phone-based service processes for a variety of business sectors.

  • 100% independence from human consultants
  • full automation of the phone service process
  • smart call transfers rather than the frustrating IVR
  • immediate start of the service, without the need to wait
  • 24/7 availability
  • invariably high quality of service, free from typical human errors

Dialla™

Dialla™ is a phone consultant that carries out the most popular processes of customer phone service It works just like a virtual office: it is a robot and a receptionist. It guarantees that each caller will get through to it regardless of the time of day and will get all the necessary information. Dialla™ also integrates easily with the systems already owned by a client. It is made up of modules that can be easily configured depending on the needs. For example, in the medical sector, you can use the appointment-making module, and if need be – add more modules to it, e.g. ones that serve to do call-routing, or collect exam results.

Thanks to Dialla™, you can:

  • take care of your clients 24/7/365,
  • automate the entire process of customer service,
  • save up on conventional phone service support.

Permanent standard

The service is provided at a standard, invariably high level at all times.

Easy configuration

Possibility to adapt Dialla to company needs, as it does not require advanced technical expertise.

Different processes

Dialla™ handles several phone service support processes in companies.

Different sectors

Dialla™ works in each sector where clients are taken care of on the phone.

Low cost

The cost of using Dialla is a lot lower that of hiring a person.

24/7 availability

Dialla™ will take the calls in your company on a 24/7 basis, including off-work days.

Maya™

No mistakes

Maya will flawlessly transfer information to all of its interlocutors.

Quick configuration

Preparing large-scale phone campaigns can be done within a short time span.

No pausing

The robot is able to work without breaks, even all day long.

Large scale

Maya can talk with thousands of your clients at the same time.

Lower costs

Employing a robot clearly brings down the costs of running even the largest campaigns.

Quality standard

Each of the conversations held will run in a standard mode.

Maya™ is a voice robot that serves to carry out telephone campaigns on a large scale. It interacts with clients and communicates autonomously with them. If need be, it will ask additional questions, clarify doubts, confirm information, alert others, and – most importantly – it will reach clients instantly. Thanks to Maya™, you can swiftly carry out a campaign informing thousands of clients e.g. about the changes in one of the services they use.

Thanks to Maya™, you can:

  • transfer a particular piece of information to hundreds of thousands of clients at the same time
  • advertise your products and services
  • “warm up” the chilly database of your contacts

Alisa™

Alisa™, in turn, is an automatic analyst of phone calls. It draws conclusions, which allows to enhance the efficiency of the scenario of the entire customer support process; check how accurately your consultants work, evaluate the intelligibility of the messages, and get to know the clients’ views of the company. Alisa™ can monitor phone calls on an ongoing basis in search of key words, or listen through all registered calls and create staff efficiency reports.

Thanks to Alisa™, you can:

  • analyse all calls in your contact centre
  • learn about the actual needs and problems of your clients
  • accurately assess the work of your phone consultants

Analysis of conversations held

Alisa analyses all the current and past conversations held in the company.

Surveillance

The robot monitors conversations on a regular basis, in line with the pre-set scenarios and/or phrases.

Reporting

Alisa prepares advanced reports on the work of a contact centre.

Detecting problems

Alisa detects problems related to the telephone support services.

Easy configuration

It is very easy to program Alisa according to specific criteria.

Support in business

Alisa is the best analytical support tool for a contact centre available in the market.