Voicetel Communications creates and advances its own Brilliance™ technology, which allows to autonomously hold voice communication between a human being and a machine, and facilitates full automation of telephone customer service in a company.
Based on Brilliance™, we can prepare dedicated implementation, adjusted to specific needs of our client, or suggest one of the box products that will operate on the basis of this technology:
Dialla™ is an automatic consultant who:
- will take the phone call in your company any time,
- will take care of various issues with your clients,
- will allow you to reduce service costs in a major way, bringing the quality up.
Maya™ is an automatic telemarketer who:
- will promptly carry out any large-scale phone campaign,
- will hold thousands of phone conversations at the same time,
- will address a campaign at current and/or prospective clients.
Alisa™ is an automatic tool that serves to analyse phone calls, and one that:
- will analyse all the phone calls that are made in the company and/or a contact centre,
- will provide you with all the detailed information about the needs and problems of your clients,
- will assess the quality of work done by your consultants