Member of the Supervisory Board
Jakub Kleban is a graduate of the Faculty of Management and Economics at Gdańsk University of Technology. He was awarded his Master of Science in Engineering Business Management at Coventry University. Ha has also completed the Post-graduate Programme in Business Analysis at Warsaw School of Economics.
Jakub Kleban is a seasoned manager of contact centre units, responsible for optimising service processes, organising the work of large teams, and managing business quality and effectiveness. In the past, he was professionally involved with Transcom Worldwide, where he served as business analyst and key clients manager, being in charge of cooperating with the most important clients of the company in Poland. Then, in such companies as Contact Point and Call Center Poland, he supervised the operations of two teams of operational centres of 300 staff providing services for clients from Poland, Europe, and the US. He gained his further experience at the Customer Service Department of Provident Polska S.A., where he worked in positions related to quality management, process management, as well as developing customer service support systems. At present, Jakub Kleban is professionally involved with DSV, where he serves as head of the Complaints Department.