Alisa™, in turn, is an automatic analyst of phone calls. It draws conclusions, which allows to enhance the efficiency of the scenario of the entire customer support process; check how accurately your consultants work, evaluate the intelligibility of the messages, and get to know the clients’ views of the company.
Alisa™ can monitor phone calls on an ongoing basis in search of key words, or listen through all registered calls and create staff efficiency reports.
Thanks to Alisa™, you can:
- analyse all calls in your contact centre
- learn about the actual needs and problems of your clients
- accurately assess the work of your phone consultants